10 hours per month and up of Managed IT support
No Fixed Term Contract
Help Desk Support (PC & Mac)
Onsite and Remote Support
Business Support start from 8:30am to 5:30pm during weekdays
After Hours & Weekend Support (additional charges may apply)
Our Techs are Microsoft and Apple Certified Technicians
Server Monitoring and Management
Network Monitoring and Management
Firewall Monitoring and Management
Mobile Device Support
What is Managed IT Services?System Architects’ Managed IT services division provides full on-site and remote help desk support for all desktops, servers, printers, network devices and mobile devices such as iPhone and Blackberry. Our Managed IT service is designed to provide Proactive & Preventative IT Maintenance, in addition to Standard Maintenance. Using our Proactive & Preventative IT Maintenance provides reduced downtime, with enterprise level IT support.
How can Proactive & Preventative maintenance help?Proactive & Preventative maintenance is a preventive maintenance strategy that System Architects utilizes to stabilize the reliability of your PC, Servers, Network and other IT related equipment.
What are some of the benefits?A Proactive & Preventative maintenance plan by System Architects gives your company the ability to prolong the life and reliability of your IT infrastructure and prevent unexpected downtime of equipment and network. Proactive & Preventative maintenance plan also allows you to have scheduled and planned shutdowns for repairs, inspection and maintenance of your PC, Servers, Network and other IT related equipment without interruptions to your day to day business operations.
What are key services included in Proactive & Preventative maintenance?
- Patch management for desktops and servers (Service pack upgrades)
- Backup and Recovery Management for servers
- Remote near time server monitoring
- Network monitoring
- Application monitoring
- Firewall monitoring
- Hypervisor monitoring
- Web Site monitoring
- Virus, Spyware, Adware scanning and removal
How will my day to day IT support work?Standard Maintenance provides the day to day IT support and helpdesk support for your staff based on the needs of your business. It includes a wide range of IT services and support that are commonly needed by all small to midsize businesses.
What are key services included in Standard Maintenance?
- On-site Support and Remote Helpdesk Support
- Help Desk Support for PC & Mac
- Mobile Device Support
- Hardware and Software purchasing, installation and troubleshooting
- Network setup, monitoring and management
- Hypervisor installation and management
- Web Site maintenance
- Firewall installation, monitoring and management
- Server monitoring and management