Managed IT Services

Managed IT from System Architects, we manage your hardware and software while handling your IT operations – everything from day-to-day help desk challenges and private cloud hosting to network management, disaster recovery and more. We keep everything running smoothly, handling your maintenance, upgrades and problem fixes from our state-of-the-art data centers in Toronto.System Architects can handle all or part of your portfolio. You choose what you need from a full range of flexible options tailored to organizations and budgets of all sizes.
Managed IT Starting @ $950.00 per month
What is included:

10 hours per month and up of Managed IT support

No Fixed Term Contract

Help Desk Support (PC & Mac)

Onsite and Remote Support

Business Support start from 8:30am to 5:30pm during weekdays

After Hours & Weekend Support (additional charges may apply)

Our Techs are Microsoft and Apple Certified Technicians

Server Monitoring and Management

Network Monitoring and Management

Firewall Monitoring and Management

Website Monitoring

Application Monitoring

Mobile Device Support

and more

 

Add Unlimited Server & Network Support

 

Add Unlimited Help Desk Support

 




What is Managed IT Services?

What is Managed IT Services?

System Architects’ Managed IT services division provides full on-site and remote help desk support for all desktops, servers, printers, network devices and mobile devices such as iPhone and Blackberry. Our Managed IT service is designed to provide Proactive & Preventative IT Maintenance, in addition to Standard Maintenance. Using our Proactive & Preventative IT Maintenance provides reduced downtime, with enterprise level IT support.

How can Proactive & Preventative maintenance help?

Proactive & Preventative maintenance is a preventive maintenance strategy that System Architects utilizes to stabilize the reliability of your PC, Servers, Network and other IT related equipment.

What are some of the benefits?

A Proactive & Preventative maintenance plan by System Architects gives your company the ability to prolong the life and reliability of your IT infrastructure and prevent unexpected downtime of equipment and network. Proactive & Preventative maintenance plan also allows you to have scheduled and planned shutdowns for repairs, inspection and maintenance of your PC, Servers, Network and other IT related equipment without interruptions to your day to day business operations.

What are key services included in Proactive & Preventative maintenance?

  • Patch management for desktops and servers (Service pack upgrades)
  • Backup and Recovery Management for servers
  • Remote near time server monitoring
  • Network monitoring
  • Application monitoring
  • Firewall monitoring
  • Hypervisor monitoring
  • Web Site monitoring
  • Virus, Spyware, Adware scanning and removal

How will my day to day IT support work?

Standard Maintenance provides the day to day IT support and helpdesk support for your staff based on the needs of your business. It includes a wide range of IT services and support that are commonly needed by all small to midsize businesses.

What are key services included in Standard Maintenance?

  • On-site Support and Remote Helpdesk Support
  • Help Desk Support for PC & Mac
  • Mobile Device Support
  • Hardware and Software purchasing, installation and troubleshooting
  • Network setup, monitoring and management
  • Hypervisor installation and management
  • Web Site maintenance
  • Firewall installation, monitoring and management
  • Server monitoring and management

Does Managed IT support include Onsite and Remote Support?

YES, Managed IT Support includes both Onsite, Remote and Telephone Support at no additional charge.
 

Individual Options & Add-ons

Unlimited Help Desk Support
Outsourced IT - Unlimited Server & Network Support Unlimited Server & Network Support
Office Backup Services in Toronto Offsite Backup
Private Cloud Services Private Cloud
IT Consulting Services IT Consulting
Microsoft Office 365 Office 365
Voice Over IP (VoIP) Services Voice Over IP